Walton Heath Manor Mission Statement



Mission Statement

To support older people in a residential environment, to live their lives the way they wish. We understand the importance of personal preference and aim to always respond to our residents in a manner which makes each and all of them feel valued and respected as individuals.


Vision Statement

We aspire to be recognised by our inspecting body, the Care Quality Commission, as an outstanding service.



Always caring and compassionate

Treat each resident with dignity, as we would treat our own family

Support people’s choices and decisions

Connect and empathise with people


Listening and responding

Provide opportunity for honest feedback

Ensure all views are heard, respected and responded to


Supporting and developing staff

Build on individual skills and experience

Promote effective communication and positive team working

Ensure all staff are trained and competent to carry out their role


Embracing positive relationships

Promote an ‘open door’ ethos

Be welcoming and inclusive of families and friends

Create and maintain positive links with Health and Social Care Professionals

Support and develop links with the community